Why You Have No Internet Connection and How to Fix It

Are you losing your mind because of your lack of internet? Canstar Blue takes a look at why you have no internet connection and how you can fix it.

With how much depends on having fast internet, losing that connection to the world can be incredibly frustrating. The intricacies of the World Wide Web and how it is accessed can be tricky to say the least. Fortunately, Canstar Blue is here to unpack what could be the reason you don’t have internet and how you can fix it.

Is your internet service provider down?

The first point of call if you can’t access the internet should be to check if your provider is down. As NBN users can attest, individual ISPs can experience outages, and this is obviously not the fault of any individual household.

The easiest way to figure out if this is the current issue is to check if multiple devices cannot connect to the internet. If so, go to your ISP’s website or one of their major social media outlets. Usually at least one of them will indicate if a network outage has occurred. If the provider made no mention of an outage, there are a plethora of external websites that list network outages, such as Down Detector or Is The Service Down?.

Is your modem/router the problem?

If your provider made no mention of an outage, the problem may be with your modem, router, or modem/router. Sometimes the device may need to breathe, so be sure to turn it off and unplug it from its power source for at least ten minutes. After this pause, turn it back on and let your devices reconnect. Check if all the LEDs on your hardware are on and working. If your devices still have no internet, the issue will require further investigation.

Does the position of your modem have an impact on connectivity?

Your modem/router’s range may not be as strong as you think, so moving the device closer to where your other devices are might provide connectivity. Even though it’s not the fix just yet, it will ultimately improve the strength and potentially the speed of your internet connection.

Is your device the problem?

If most of your devices are connected, but a pesky phone or computer isn’t, that individual device may be the problem. If this is the case, always start by turning off the device and let it sit for a few minutes. Turn the device back on after this period and allow the device to connect to the internet.

You can also check your phone, tablet or laptop’s Internet connectivity and settings to make sure it is connecting to the correct Wi-Fi network, Wi-Fi is on, and there are no other obvious issues preventing connecting your device. If that doesn’t work, your telecom provider may need to intervene.

Have you contacted your telephone operator?

There are countless DIY methods you can do with your modem, devices and the like, but the most time- and energy-saving method is to contact your provider. Usually a live chat service is an option with internet service providers, but if it’s not offered, a phone extension is a sure thing.

What can you do while waiting for service to be restored?

It may take a while to get a response from your internet service provider, which means you may need to get a makeshift connection.

Hotspot from your phone

The obvious option is to use your personal hotspot from your phone. This involves going to Settings, Mobile Data, then Personal Hotspot for iPhone users, or simply swiping down from the top of the screen and tapping Hotspot for iPhone users. ‘Android.

Hotspot from your modem

Some modems have the ability to send a 4G hotspot, but this is only possible with a selection of models. The process for enabling this mode also differs for each model, so check the manufacturer’s website for more information.

Compare NBN plans

If you are looking to buy a new NBN modem, you may want to switch NBN plans. You will ultimately want to sign up for a BYO modem NBN plan, unless the provider you are signing up to has the modem you want. The tables below show a range of NBN plans and providers. Switch between tabs to compare plans on different speed levels.

Photo credits : Chaay_Tee