quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer relationships through digital and physical channels, today announced the launch of DigitalBOOST, a pre-packaged suite of digital solutions that enables businesses to Easily implement self-service digital customer processes without IT dependency or investment in expensive platforms.
Quadient’s digital transformation experts have translated years of experience and best practices into DigitalBOOST, bringing together quadient-Hosted solutions that quickly transform manually executed customer processes and contracts into digital contracts accessible through enterprise mobile apps, websites and customer portals.
“Companies understand the importance customer experience and communications, but in many cases their IT resources are extremely limited and cannot meet the demand of the company. They could not scan their business customer process. OWe can do it for them” said Chris HartiganDirector of Solutions, Intelligent Communication Automation, quadient. “DigitalBOOST is a new ecosystem for quadient which completes our growing and industry-leading suite of cloud software solutions. With DigitalBOOST, we are offering a hosted services that increase productivity through automation, reduce costs by replacing paper with digital forms that support Electronic presentation and eSignature, accelerate digital transformation and enable self-service options that empower customers to easily place requests from any device. »
DigitalBOOST Customer Processes reduce call center volumes by digitizing the most common customer-facing processes. Pre-populated forms guide customers through the customer journey, including common use cases such as: onboarding and registration, claim submissions, customer profile updates, and new inquiries on duty. Customer requests are tracked in a dashboard that allows agents to quickly approve and trigger personalized customer notifications, such as email and text, as well as track key metrics.
DigitalBOOST Contracts allows agents to customize contracts and send SMS invitations that allow customers to review and sign in minutes from a mobile device, without the need for in-person signing ceremonies or waiting hard copies by mail. Common use cases include improving the customer experience related to contract renewals and issuance, short-term loans, terms and conditions approval, and new beneficiary forms.
For more information on DigitalBOOST, visit https://go.quadient.com/digitalboost.
quadient is the engine of the most meaningful customer experiences in the world. By focusing on three key solution areas, intelligent communication automation, parcel locker solutions and mail-related solutions, quadient helps simplify the connection between people and what matters. quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized relationships and achieve customer experience excellence. quadient is listed on compartment B of Euronext Paris (QDT) and is part of the SBF 120®, CAC® Mid 60 and EnterNext® Tech 40 indices.
For more information on quadientvisit www.quadient.com.
| Joe Scolaro, quadient
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| World Press Relations Manager
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